HELP CENTRE
If you have any questions about whether a product is right for you, feel free to contact us before making a purchase.
What do we do?
The Digital Media Hub is a company that offers meticulously designed and attention-grabbing social media templates for all businesses and niches. With The Digital Media Hub’s templates, you will save time, stress and money, by having quality and viral graphics.
- You will be able to instantly download your products right after purchase.
- You'll also receive your purchase via email.
- To access the templates, just open the PDF file and click on the links.
- All our templates are fully editable with a FREE Canva account.
- One-time payment, lifetime access.
Frequently Asked Questions
When will I receive my products?
You will be able to instantly download your products right after purchase. A download link will be also sent to the email address provided during checkout.
Is it a one-time purchase or do I need to pay for extras or subscriptions?
Yes, it is a one-time purchase, and you will receive all future updates for FREE via email.
Do I need particular skills?
No, not at all! Canva is really easy to use, with its drag & drop interface.
Are the images and fonts included?
Yes, all images and fonts are included with your purchase.
Can I contact you if I need assistance?
Yes! You can contact us via the live chat, the "Contact us" form, via our Social Media Pages (Facebook and Instagram) or via email at customers@thedigitalmediahub.com. We always reply in less than 24 hours, 365 days a year.
What is your refund policy?
You can find our refund policy here.
Do the templates come in any other formats?
Right now, our templates can only be edited in Canva.
Please note that we do not bear any responsibility on incompatibility of our products with some third-party software other than the one that is specified as compatible in our website (Canva).
Should I mention The Digital Media Hub in my final designs?
No, you don't have to mention our company in your final designs, although being mentioned will be highly appreciated.
